WebID Solutions Statuspage

All Systems Operational

About This Site

This is the status page for WebID Solutions (www.webid-solutions.de). In case an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

WebID Products Operational
AccountID Operational
AutoID Operational
avsID Operational
eID Operational
SignID Operational
SignID Direct Operational
TrueID Operational
VideoID Operational
VisualID Operational
WebID Services Operational
IT Service Desk Operational
Test System Operational
SFTP server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - AccountID Aug 17, 2026 22:00 - Aug 18, 2026 00:00 CEST

Dear Customer,

We would like to inform you about a scheduled maintenance window regarding the AccountID service.

Our service provider will perform maintenace on the network infrastructure. Planned maintenance window is as follows:
Monday, August 17, 2026, from 22:00 CEST to 24:00 CEST

During the maintenance window, there may be brief, unplanned interruptions to our AccountID service only.

If you have any further questions regarding this process, please do not hesitate to contact us through your usual channels.

Thank you in advance for your understanding.

Kind regards,
WebID Service Team
Posted on Aug 05, 2026 - 11:57 CEST

Planned Maintenance: Production Client Certificate Update Aug 24, 2026 10:00-10:30 CEST

We would like to inform you about a scheduled maintenance activity affecting our production environment. As part of our regular security and certificate lifecycle management, we will replace the production client certificate used for secure communication with our services. This update is part of our ongoing efforts to maintain a secure and reliable service.


Maintenance Window
------------------------
24.08.2026 from 10:00 CEST to 10:30 CEST


Impact
--------
No service interruption is expected during the maintenance window.

Customers who rely solely on standard TLS certificate validation and do not explicitly manage our client certificate are not expected to take any action.


Required Action
------------------
If your systems validate or pin our client certificate, or if you maintain an allowlist of client certificates, you may need to update your configuration with the new certificate.

The new production client certificate can be downloaded from the following URL.
https://web.tresorit.com/l/NlFt0#erH_-2ujTHvbfwyLeR2pDw


If you require assistance with the update, please contact our support team prior to the maintenance by sending an email to it-service@webid-solutions.de.

We appreciate your cooperation and apologize for any inconvenience this maintenance may cause.

Kind regards
WebID IT Service Team
Posted on Jul 28, 2026 - 14:59 CEST

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

IT Service Desk and Service Desk unavailable (Atlassian)
Resolved - Incident has been resolved.
Aug 7, 14:14 CEST
Monitoring - Atlassian has implemented a fix. WebID IT Service Desk and Service Desk services are currently available again.

We are monitoring the situation.
Aug 7, 13:48 CEST
Update - The incident is still under investigation. Further information and updates from our service provider Atlassian are available on the following Statuspage:

https://jira-service-management.status.atlassian.com/incidents/vp78l99g1gzx
Aug 7, 13:41 CEST
Investigating - We are currently experiencing an outage affecting both the IT Service Desk and the Service Desk due to an service disruption at our external provider Atlassian.

As a result, no new service tickets can currently be created and existing tickets cannot be processed.
This does not affect emails sent to the relevant service departments.

We are monitoring the situation and are awaiting restoration of the Atlassian services. Further updates will be provided as soon as additional information becomes available.
Aug 7, 13:33 CEST

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Information on scheduled maintenance (production database)
Completed - The scheduled maintenance has been completed.
Jul 29, 02:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:00 CEST
Scheduled - We would like to inform you about scheduled maintenance for the production database. This is required to keep the database server up to date. If you have any further questions regarding this procedure, please do not hesitate to contact us through the channels you are familiar with.

Thank you in advance for your understanding.
Jun 24, 16:29 CEST

Jul 28, 2026

Planned Security Maintenance – Service Update WebID SFTP server
Completed - The maintenance work is completed.
Jul 28, 09:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:00 CEST
Scheduled - Dear Customer,

as part of our ongoing commitment to maintaining a secure and reliable service for our SFTP server (sftp.webid.solutions), we will be performing scheduled maintenance on our systems.

Maintenance Window:
Date: 28.07.2026
Time: 09:00 CEST
Expected Duration: 60 minutes


What is changing?
During this maintenance window, we will implement several security enhancements, including:
• Remediation of identified security vulnerabilities.
• Removal of legacy and weak SSH Key Exchange (KEX) algorithms.
• Removal of weak HMAC (Hash-based Message Authentication Code) algorithms.

Impact
The following algorithms will be removed from our SFTP server.
KEX algorithm
• ecdh-sha2-nistp256
• ecdh-sha2-nistp384
• ecdh-sha2-nistp521

Key algorithm
• ecdsa-sha2-nistp256

HMAC algorithm
• hmac-sha1
• hmac-sha1-etm@openssh.com

While we aim to complete the work without interruption, customers may experience brief connectivity interruptions during the maintenance window. SSH clients or automated systems that rely on deprecated or weak cryptographic algorithms may no longer be able to establish connections after the maintenance has been completed.


Recommended Actions
We recommend verifying that your SFTP connections, automation tools, and network devices do not use one of the above algorithms.
Jul 10, 15:24 CEST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

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