All Systems Operational

About This Site

This is the status page for WebID Solutions (www.webid-solutions.de). In case an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

WebID Products Operational
AccountID Operational
AutoID Operational
avsID Operational
eID Operational
SignID Operational
SignID Direct Operational
TrueID Operational
VideoID Operational
VisualID Operational
WebID Services Operational
IT Service Desk Operational
Test System Operational
SFTP server Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance – Staging Environment Sep 29, 2026 22:00 - Sep 30, 2026 00:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Aug 25, 2026 - 18:00 CEST
Scheduled - We will be performing scheduled database maintenance on our staging environment on September 29, 2026, from 22:00 to 24:00 CEST.

During this maintenance window, the staging environment will be temporarily unavailable.

Production and all other environments and services are not affected by this maintenance.

We apologize for any inconvenience and thank you for your understanding.
Aug 25, 2026 - 17:59 CEST

Sep 7, 2026

No incidents reported today.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Planned Maintenance: Production Client Certificate Update
Completed - The scheduled maintenance has been completed.
Aug 24, 10:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 10:00 CEST
Scheduled - We would like to inform you about a scheduled maintenance activity affecting our production environment. As part of our regular security and certificate lifecycle management, we will replace the production client certificate used for secure communication with our services. This update is part of our ongoing efforts to maintain a secure and reliable service.


Maintenance Window
------------------------
24.08.2026 from 10:00 CEST to 10:30 CEST


Impact
--------
No service interruption is expected during the maintenance window.

Customers who rely solely on standard TLS certificate validation and do not explicitly manage our client certificate are not expected to take any action.


Required Action
------------------
If your systems validate or pin our client certificate, or if you maintain an allowlist of client certificates, you may need to update your configuration with the new certificate.

The new production client certificate can be downloaded from the following URL.
https://web.tresorit.com/l/NlFt0#erH_-2ujTHvbfwyLeR2pDw


If you require assistance with the update, please contact our support team prior to the maintenance by sending an email to it-service@webid-solutions.de.

We appreciate your cooperation and apologize for any inconvenience this maintenance may cause.

Kind regards
WebID IT Service Team
Jul 28, 14:59 CEST
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