WebID Solutions Statuspage

All Systems Operational

About This Site

This is the status page for WebID Solutions (www.webid-solutions.de). In case an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

WebID Products Operational
AccountID ? Operational
AutoID ? Operational
avsID ? Operational
eID ? Operational
SignID ? Operational
SignID Direct ? Operational
TrueID ? Operational
VideoID ? Operational
VisualID ? Operational
WebID Services Operational
IT Service Desk ? Operational
Test System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Information on scheduled maintenance May 14, 2025 06:00-07:00 CEST

We would like to inform you about a scheduled maintenance window.

The maintenance work serves to update the WebID VPN services. During the maintenance work short outages of a few minutes to the VPN services can be expected.

If you have any further questions regarding this procedure, please do not hesitate to contact us through the channels you are familiar with.

Thank you in advance for your understanding.
Posted on May 06, 2025 - 12:06 CEST

Information on scheduled server maintenance May 21, 2025 00:15-06:15 CEST

We would like to inform you about a scheduled server maintenance window. This is the follow-up maintenance which was initially planned for the 29th and 30th April but later on cancelled.

The maintenance work serves the security, up-to-dateness and performance of our infrastructure. During the maintenance window, the WebID file response will be suspended. The file response will be automatically resumed after the maintenance is completed.

We do not expect the maintenance work to take the full 6 hours.

If you have any further questions regarding this procedure, please do not hesitate to contact us through the channels you are familiar with.

Thank you in advance for your understanding.
Posted on May 06, 2025 - 17:22 CEST

Information on scheduled server maintenance May 22, 2025 00:15-06:15 CEST

We would like to inform you about a scheduled server maintenance window. This is the follow-up maintenance which was initially planned for the 29th and 30th April but later on cancelled.

This maintenance window is scheduled in case the maintenance work scheduled for the 21st May cannot be finished on that day. During the maintenance window, the WebID file response will be suspended. The file response will be automatically resumed after the maintenance is completed.

In case this second maintenance time window is required, we will update this information.

As with the planned maintenance window on 21st May, we do not expect the maintenance to take the full 6 hours.

If you have any further questions regarding this procedure, please do not hesitate to contact us through the channels you are familiar with.

Thank you in advance for your understanding.
Posted on May 06, 2025 - 17:28 CEST
May 8, 2025

No incidents reported today.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025
VideoID Outage – Service Interruption at Solingen Site
Resolved - The routing issue impacting the Solingen site has been resolved. Network connectivity has been stable since the morning of April 25, 2025, and all affected routes were successfully re-established.

Post-restoration monitoring has been completed without any further anomalies. No residual issues have been observed.

The incident is now considered closed.
We’re sorry for any inconvenience.
Apr 26, 00:19 CEST
Monitoring - The affected route has been successfully reestablished, and all VideoID services are now fully operational again. We are currently monitoring the situation to ensure continued stability and performance. Further updates will be provided if necessary.
Apr 25, 08:10 CEST
Identified - We have identified the issue and started to fix it. There has been an interruption in the connection between VSC Solingen and the data center.
Apr 25, 07:55 CEST
Investigating - Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.
Apr 25, 07:00 CEST
Apr 25, 2025
Apr 24, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage