Database cluster outage

Incident Report for WebID Solutions Statuspage

Resolved

The database cluster returned to normal operation at 11:32 a.m. The issue is resolved. We’re sorry for any inconvenience.
Posted Sep 29, 2025 - 12:04 CEST

Monitoring

We are currently monitoring the situation to ensure correct operation.
Posted Sep 29, 2025 - 11:32 CEST

Identified

We have identified the issue.
Posted Sep 29, 2025 - 11:30 CEST

Update

We are continuing to investigate this issue.
Posted Sep 29, 2025 - 11:24 CEST

Investigating

We are currently investigating this issue.
Posted Sep 29, 2025 - 11:07 CEST
This incident affected: WebID Products (AccountID, AutoID, avsID, eID, SignID, SignID Direct, TrueID, VideoID, VisualID).