Database cluster outage

Incident Report for WebID Solutions Statuspage

Resolved

The database cluster returned to normal operation at 10:48 a.m. The issue is resolved. We’re sorry for any inconvenience.
Posted Oct 06, 2025 - 13:13 CEST

Monitoring

We are still monitoring the situation to ensure correct operation.
Posted Oct 06, 2025 - 10:48 CEST

Update

Database cluster restarted. We are currently monitoring the situation to ensure correct operation.
Posted Oct 06, 2025 - 10:46 CEST

Update

Database cluster is currently being restarted.
Posted Oct 06, 2025 - 10:40 CEST

Identified

We have identified the issue.
Posted Oct 06, 2025 - 10:14 CEST

Investigating

We are currently investigating this issue.
Posted Oct 06, 2025 - 09:41 CEST
This incident affected: WebID Products (AccountID, AutoID, avsID, eID, SignID, SignID Direct, TrueID, VideoID, VisualID).
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